In recent years, there have been more and more courier collection points and smart courier cabinets, so that people don’t have to worry about no one at home to pick up items, but they also cause new problems-there are obviously people at home, but the dispatcher is unwilling to deliver. Come home. In this regard, relevant experts pointed out that according to regulations, if the dispatcher wants to put it in a collection point or express cabinet, then the recipient's consent must be obtained first, and if the recipient does not agree, the delivery must be delivered to the door. "In the future, the proportion of express delivery smart cabinets and collection points will become larger and larger. However, home delivery is a basic requirement."

I don't know when, "receiving" express delivery quietly becomes "taking" express delivery. The slight adjustment of this term intuitively reflects some subtle changes. Today, with express cabinets all over the community and property collection as the norm, the conventional practice of "express delivery to your door" in the traditional sense has been subverted. Perhaps many people have gained convenience from this, and no longer need to worry about not being able to receive express delivery when they are away during the day. Because of this, some common non-compliant operations in the express delivery process have not caused too many doubts. However, this "existence is reasonable" logic is worthy of vigilance after all.

According to relevant regulations, “the express delivery company shall deliver the express to the agreed receiving address, the recipient or the recipient’s designated consignee, and inform the recipient or the consignee to check and accept it face-to-face.” “If the dispatcher wants to If it is placed in a collection point or express cabinet, the recipient’s consent must first be obtained. If the recipient does not agree, it must be delivered to the door.” However, the actual situation is that the dispatcher often puts the courier in the courier cabinet or collection point before sending a text message to notify the recipient-if you look at it more seriously, this is obviously a violation of business procedures.

As we have seen, the various non-compliant operations in the express delivery industry have received great acquiescence and tolerance from consumers. This is really an interesting phenomenon. The reason is nothing more than the natural "fear of trouble" mentality of consumers: unwilling to be disturbed too much by courier calls; unwilling to expose privacy due to dispatching personnel to deliver goods. Express delivery cabinet receipt, SMS notification and other forms objectively cater to the psychological needs of consumers to keep distance from strangers and maintain private space. As a kind of "exchange", consumers accepted the irregular operation of dispatchers during the period.

Considering the number of parcels and limited delivery energy of the dispatcher in reality, acquiescing to this non-compliance may be a kind of helplessness. But what needs to be asked is whether there is a clear bottom line for this kind of "scratching the ball" behavior? To what extent will consumers condone and tolerate it? It is especially worth noting that because some dispatchers put the courier in the locker without notice, it has caused many problems such as the payment of the "overdue fee" by the recipient. This involves economic losses, and the nature of the incident is obviously different.

As far as the express delivery industry is currently developing rapidly but still lacks regulations, the pressure and risks that have been superimposed on dispatchers are transferred to consumers in this way. What needs to be reflected and corrected is by no means the considerateness of consumers. Although the procedures established by relevant laws and regulations may not be the best solution, any practice that goes beyond the norms and implements discounts requires grasping the yardstick and keeping a proper measure. If not, we may regret to see that the express delivery industry, which is already under the mud and sand, will continue the process of "deeping" for another period of time.